We are committed to providing the best service which will hopefully give you complete satisfaction. I honestly and seriously strive to make your trip easy and enjoyable. All services will be provided in accordance with the agreement between us at the time of booking. However, they strictly comply with the regulations of the Authorities in charge of Tourism. As a condition of booking, you must accept the risks and be responsible for your own actions. It requires an open and flexible attitude. You may encounter extreme conditions, unpredictable weather and last minute changes to the itinerary justified by these conditions and beyond our control. Lack of acclimatization to high altitudes could also be a risk factor. The majority of our trips are to remote areas, where you are far from emergency services and medical facilities. In the event of a serious injury requiring hospitalization, you must accept that the evacuation may take up to several days and may result in additional costs for you. Helicopters are the most common means of evacuation, but they are not always available or they can be hampered by inclement weather. So we will not be responsible for any program modification or cancellation due to unavoidable circumstances: government restrictions, landslide, road blockage, floods, avalanches, political unrest, flight cancellation, delay, illness or accident, breakdown vehicle. Any additional cost will be borne by customers. It is therefore highly desirable that customers take out comprehensive insurance against the risk of medical and personal accidents. Cancellation insurance is also highly recommended.
CHANGE OF PROGRAM / DELAY:
The routes or programs we have mentioned may change without notice due to circumstances beyond our control such as weather hazards, landslides, political unrest, road blockage, avalanches, sudden illness … The program can be personalized according to the interest of the clients and if your trip is canceled due to unavoidable circumstances, such as war, natural disasters, political unrest, bad weather … the team will be happy to offer you a trip alternative within the limit of one year.
We reserve the right to revise our prices displayed on our brochures and website, due to various external factors which are beyond our Conti dependent on our will: changes in the exchange rate, government decision … It happens that the prices of domestic flights change due to the increase in the price of fuel. We always try to get up to date prices for our treks and tours.
CANCELLATION AND REFUND POLICY:
Once you have paid your deposit, your trip is confirmed, subject to payment of the balance due 90 days prior to your travel start date. A member of the expedition can then cancel his participation on the following basis:
Trekking /Expedition members will need to provide us with copies of passports and passport photographs for the permits issued.
Travel insurance is a necessary condition to book a stay. Our customers must have full travel insurance. Their insurance must cover risks such as illness, accident, emergency evacuation, trip cancellation, natural risks, theft or damage to luggage and personal effects. Cancellation insurance is strongly recommended because all deposits paid to my account. Porters as well as Team member of Shree Adventure club are adequately covered.
PASSPORT AND VISA VALIDITY:
All our customers must have a valid passport with two passport size photos with a validity of at least 6 months from the date of return. Nepalese visas can be obtained from the Nepalese consulate in your country or upon arrival at Kathmandu airport.
Tips for Your Safety and Security
Trekking in the mountains is a rewarding and unforgettable experience. However, it is important to keep your safety in mind. Weather conditions can change any moment and in case of an accident, medical help is not always easily available. Have a look below for some guidelines and tips on health and safety during your trip. Keeping those in mind will also help you to enjoy your trip more!